IT Help desk analysts
Help desk analysts are the most visible IT roles in a company. They’re the frontline of IT support — answering, troubleshooting and resolving technical issues to keep employees productive and customers happy.
Help desk analysts are the gatekeepers who identify and escalate any immediate problems or security threats. Depending on your needs, they may also troubleshoot more complex systems and applications.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Run diagnostic programs to resolve problems.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Spanish and English
US$500.00 600.00 Monthly,